Customer Service Representative
Direct EDI, Inc. is looking for a professional Customer Service Representative to join our EDI Coordinators team.
Job Responsibilities
Provide1st and 2nd level EDI production support and setup of customers.
Educate and train customers on use of services and systems
Attend to support requests via phone/e-mail/online chat
Prioritize, research, track and resolve customer issues within specific timeframes
Coordinate customer setup and liaise between internal and external parties.
Analyze transaction files to identify data, transmission and mapping errors
Escalate highly technical support issues to the development team
Actively gather feedback from new and existing customers to improve support and technologies offered
Other customer service related tasks as needed
Ideal candidate:
Possesses minimum 3 years technical customer service or technical support via phone
Is the "go to" person for even the most technically challenged friends
Great communicator
Has entrepreneurial spirit with "sky is the limit" attitude
Is committed to problem resolution and customer satisfaction
Has impeccable attention to detail and organizational skills
Technical Qualifications:
Knowledge of current EDI technological developments/trends in retail/transportation/supply chain industry
Knowledge of standards EDI, X.12, EDIFACT, etc.
Ability to determine data/EDI problems and implement solutions
Strong analytical skills including ability to translate business rules to EDI
Ability to evaluate and interpret end-user requirements, develop appropriate systems and/or applications solutions
Hands-on experience in working with: deadlines, budgets, coordinating between different business and technical departments, implementation and requirements gathering
Experience in writing documentation and user guides
Bachelor's Degree in Computer Science, MIS or related field or equivalent experience
Must pass pre-employment tests if applicable
To Apply for this position please email your resume to hr@directedi.com
